We want you to be happy with your order. This policy explains when you get your money back. It is part of our Terms of Service.
Full refund
- You cancel before delivery has started.
- We can’t deliver your order, or we decline it.
- You were charged twice for the same order.
Partial refund
- We can only deliver part of your order. You get a refund for the part not delivered.
- You withdraw (EU/UK consumers) after delivery has started but before it is complete. You pay only for what has already been delivered.
When refunds don’t apply
- After delivery is complete. If numbers drop, our refill guarantee applies instead (see our Terms of Service).
- If delivery couldn’t be completed because the profile was made private, the username was changed, the post was deleted or a wrong link was given after delivery started. We’ll always try to help first, so please message us.
How to ask for a refund
Email letsgrowviral.team@gmail.com or start a live chat with your order number and a short description. We reply within 2 business days and send approved refunds within 14 days.
Card payments are processed by our payment partners, so we return your money the fastest way available: through the original payment method where the partner supports it, otherwise by bank transfer or another method you agree to. You always get back the amount you paid, and we cover the transfer costs.
If you paid with crypto, we send the refund in USDT or USDC to a wallet address you give us, for the US dollar value of your order. We cover the network fee.
Chargebacks
Please contact us before opening a dispute with your bank. We can usually solve the problem faster than a chargeback.
Questions about this page?
Real people read every message. We usually reply within a few hours.